Sales & Customer Management

Axolon ERP is a leading sales and distribution management software in Dubai, UAE, designed to help businesses effectively manage their customer relationships, sales processes, and customer data. By streamlining sales procedures and enhancing customer satisfaction, organizations can boost revenues along with maintaining clients.

 

The sales and customer management module contains tools and functionality for managing customer data, tracking sales activity, and analyzing customer interactions. It allows businesses to track customer interactions across multiple channels, including phone, email, social media, and in-person interactions, providing a complete view of the customer journey.

 

Axolon also assists firms with the management of their sales pipeline, from lead creation through conversion, by providing tools for tracking and prioritizing leads, managing sales activities, and generating sales forecasts. It enables businesses to automate their sales processes, reducing the time and effort required to manage customer relationships and close deals.

Key Features

Overview

Solutions for monitoring and analyzing sales growth give you the information you need to improve your marketing and sales team.

 

Sales Forecasting Tools

Advanced and accurate business intelligence tools for Quantitative and Qualitative forecasting. Axolon helps to monitor sales trends, profitability, etc against each item, location and period based on the historical sales data.

Sales & Customer Management
 

Rule Based Credit Management

Customer-wise credit limits can be defined and granted based on the customer payment performances which help in early detection & prevention of bad debts and thereby ensures risk mitigation. PDC limits can be set within the allowed customer credit and review the limit on a case-to-case basis based on the customer credit payment.

 

Multichannel Sales Management

Multiple channel sales can be managed and monitored from one single platform. Overall profitability, expenses, stock movement, Profit & Losses from various channels can be analyzed in one single window or individually.

 

Automated Recurring Invoices

Schedule and posting of recurring invoices automatically against the services offered based on a time period. Subscription management is made hassle free, and the invoices are created and sent directly to customer email as per the schedule.

 

Other Features

FAQ

How does Axolon effective sales & customer management system benefit businesses?

Businesses benefit from an efficient sales and customer management system, such as Axolon, by enhancing customer experience, increasing sales performance, centralizing customer data, automating processes, enabling sales forecasting and reporting, supporting sales team collaboration, facilitating targeted marketing campaigns, increasing customer retention and loyalty, ensuring compliance and documentation, and integrating with other business processes for streamlined operation.

 

What is sales forecasting in the context of a customer management system?

When used in partnership with Axolon customer management system, sales forecasting includes predicting future sales performance using historical data and customer insights. This facilitates more efficient resource allocation and informed decision-making for businesses, enabling them to provide better customer service.

What are the key components of a rule-based credit management system?

The key components of a rule-based credit management system are credit rules, customer data, automated decision engine, credit scoring model, credit limit monitoring, notification system, reporting and analytics, integration with accounting, customization options, and compliance measures.

How can businesses use data analytics to optimize multichannel sales performance?

Businesses can use Axolon’s data analytics to optimize multichannel sales performance by analyzing customer behavior, tracking sales data, implementing personalized marketing, utilizing predictive analytics, identifying areas for improvement, monitoring customer feedback, and identifying cross-selling opportunities.

How does automated recurring invoicing benefit businesses and customers?

Businesses benefit from Axolon’s automated recurring invoicing by saving time, lowering errors, strengthening client relations, and improving cash flow. Customers will be more satisfied since it provides convenience, dependable billing, and effective payment processing.

How do automated recurring invoices work?

Automated recurring invoices work by setting up a predefined schedule and template in a sales and customer management system. Once activated, the system automatically generates and sends invoices to customers at regular intervals (e.g., monthly, quarterly). The invoices contain the specified billing details, such as products or services rendered, payment amount, and due date. Axolon Automation ensures that the invoicing process is uniform, efficient, and requires no manual involvement, resulting in time savings, fewer errors, and better cash flow management for organisations.

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